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FAQs

I would like to change my orders... How?

If you need to make changes to your order, please email us within 24 hours of placing your order and we will be happy to make the required changes. 

If your order has already been shipped we will not be able to change it unfortunately. Please make sure to check you have selected the right size and color to avoid disappointment.

 

Can I have a tracking number?

  • Yes, we will provide tracking numbers provided by our global suppliers. We will update the tracking number once our system is updated and we offer a 100% satisfaction guarantee if you are having a problem with your order. 
  • Do not panic if late delivery and email us for more information. 
  • When you receive your tracking number, if you need help tracking your order you can go to our order tracking page. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

I ordered 2+ items, but only received 1... Where's my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. 

You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

Why have I not received any order confirmation details?

Most times this is because our customers have accidentally entered the wrong email. Throughout the process we send 3-4 emails, including an order confirmation, a fulfillment notice, and a shipping notice. 

If you believe you may have entered your email wrong please contact us and we will fix it for you.

 

Lost or stolen package?

Kindly note that we are not responsible for any lost, stolen or undelivered packages. Once the package is already assigned to your local post office for dispatch we no longer have any physical control of the product and the post office will be the new entity responsible for the delivery.

In an event of mail carrier failure, Please contact your local carrier directly with any concerns or questions.   

 

Incorrect shipping address?

Once your order has been submitted, please send us a message via email for any corrections to the address you provided. Correction requests after 24 hours will not be entertained and may result in undelivered packages. Any packages returned due to a wrong or incorrect address will be reshipped at the cost of the purchaser.

Quick! Take a glance or two and double check your address is right. Though we check all orders very carefully before shipping, we cannot be responsible for incorrect information like credit card entries or addresses. 

Please review your order carefully before submitting your order.